CitiPower Network Performance

While the reliability performance of our network is already high, we’re always trying to make it better.

Improving the reliability of our network is one of the main reasons we come to work each day. CitiPower has the highest reliability performance standards of any urban electricity network in Australia (based on the Australian Energy Regulator’s report), so we’re already doing well.

But there’s always room for improvement. So we’re constantly looking at how we can continue to provide a high quality service to a growing population, and then make it even better.

2018 CitiPower Reliability Targets

CitiPower provides a highly reliable electricity supply to more than 330,000 customers in Melbourne’s central business district and inner suburbs. This is a proud record and we are working with the Australian Energy Regulator (AER) to make ongoing improvements to our service delivery.

The targets for service reliability that have been set for us in 2018 by the AER are summarised below.

Greater CBD*
Average frequency of interruption per year (SAIFI)Unplanned0.129
Momentary0.005
Average minutes disconnected per year (SAIDI)Unplanned9.13
Planned¹7.7
Average length of interruption (CAIDI)Unplanned71

(1) Planned SAIDI targets not set by AER.

* Includes Melbourne central business district, East Melbourne, Southbank and parts of North Melbourne and South Melbourne.

Urban Areas
Average frequency of interruption per year (SAIFI)Unplanned 0.484
Momentary0.152
Average minutes disconnected per year (SAIDI)Unplanned32.7
Planned¹12.9
Average length of interruption (CAIDI)Unplanned68

(1) Planned SAIDI targets not set by AER.

For 2018 CitiPower estimates that 300 customers will be eligible for supply restoration and low reliability payments as per section 6.3 of the Electricity Distribution Code.

The targets are based on average performance across the network, therefore some customers may receive a level of service above or below average targets.

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