Codes, Policies and Guidelines

As a part of the energy sector, we have a large responsibility to our customers, employees and Victoria, so there are a number of codes and guidelines we must follow.

To make sure we do our job properly, we need to comply with a range of licences, codes and rules. These codes and guidelines relate to the economic regulation of our businesses, our reliability, customer service, and health and safety.

Our goal is not just to meet the benchmarks set by these codes and guidelines – we want to exceed them.


Ring Fencing Guidelines

The AER has released a ring fencing guideline to ensure we don’t provide an unfair advantage to our related businesses. These guidelines apply to all electricity distribution businesses.

The AER identified three areas of potential advantage, which the guideline seeks to restrict. These are:

  • preventing us from using our revenue to support related businesses;
  • ensuring we treat all businesses and customers on an equal basis; and
  • ensuring information that we provide to related businesses is also available to other businesses.

In a few specific circumstances, we have sought exemptions (‘ring fencing waivers’) from some restrictions. This will ensure we can continue to provide services to our customers without disruption.


Modern Slavery Statement

CitiPower and Powercor have taken significant steps to understand and address the risk of modern slavery within our supply chain.

These actions include assessing all operational and supply chain procurement activities, updating policies to consider modern slavery risks and sustainability sourcing, and introducing training for employees involved in buying goods and services.

View our Modern Slavery Statement here.


Supplier Code of Conduct

CitiPower and Powercor are committed to ethical, sustainable and socially responsible procurement.

CitiPower and Powercor views its suppliers as partners and cares about the way they do business when providing goods or services to, or on behalf of, CitiPower and Powercor.

The Supplier Code of Conduct outlines ethical standards in behaviour that suppliers, as partners, will aim to meet when conducting business with CitiPower and Powercor.

View our Supplier Code of Conduct here.

Documents and Resources

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