CitiPower and Powercor are just one part of delivering electricity to your home.
We take the electricity from the companies that create, or generate, the electricity in the first place and deliver it via our poles and wires to your home.
Generation companies produce electricity from sources such as coal, wind or sun and then sell it to the National Electricity Market. The market is overseen by the Australian Energy Market Operator, which monitors the connected power grids of Victoria, South Australia, New South Wales, Queensland, Tasmania and the Australian Capital Territory.
The power grid takes the high voltages of electricity from a power generation plant and converts it to smaller voltages for supply to homes and businesses.
Electricity is transported from the generation plants to homes and businesses via the distribution network. In Victoria, there are five distribution networks, including those managed by CitiPower and Powercor.
So, where do retailers fit in? Retailers sell electricity to you and manage customer accounts. They are the ones who bill you. A portion of what retailers charge goes to the distributor for access to the network.